SL Grid Problems
You may be experiencing some difficulty in listing or purchasing items at the moment. The problems with the SL grid are affecting Shop OnRez. We are looking into making improvements on our end to reduce the impact of the grid slowdown. In the meantime, you may want to postpone listing new items until the grid returns to normal. If you have made purchases that have not been delivered, please check your transaction history. If your purchase status is “void”, you were not charged for the item.
Update: The grid problems also affect llDialog, so parts of OnRez kiosks are also disabled such as the ability to confirm your identity.
Update: Everything seems to be working okay for now.
August 2nd, 2007 11:29
Pathetic, you have no control over the system to lock users out during problems like this. Your wallets requires permission to take money from me (sic) and I cannot find an ATM and some of the listings on your website are outdated and the ATM’s do not even work.
Your website sucks, it has provided me with the most horrible experience in using virtual currency. Yes this is a rant + a warning that will probably get deleted by the admins cause they sure don’t want you to know how much this place really sucks.
I did not realize your crappy service was broken until I got to your blog, no mention of this on the main website, not when I rezzed the wallet, not when looking for items.
Electric Sheep fail.
August 2nd, 2007 12:59
@Maxwolf: I’m sorry you’re having trouble with the system. Let me try to address some of your complaints.
When you deposit money into a wallet, that wallet transfers the money from your account to ours. In order for it to do that, it requires permission to debit. This is widely known and uncontested.
There is a link on every page at the bottom of the site that points to a dynamically updated list of kiosks (ATMs) here: http://shop.onrez.com/kiosk/
You don’t have to deposit money into a wallet. You can also pay Commerce Leader directly (that’s all the wallet does).
We also have a support portal where you can submit a trouble ticket for any issues you may be having, located here: http://support.onrez.com I’m happy to personally walk you or anyone else through using the system. I’m in-world at OnRez Island everyday for at least an hour at 7am and 2pm Pacific Time, usually much longer.
OnRez is a brand new system, so we are working out the kinks, but we are addressing problems very quickly. We can’t help if we aren’t told about the problem.