We have resolved the issue, which was interfering with our in-world transaction processes over the weekend, but are still experiencing delays in $L transfers due to the high volume of Holiday Shopping.

If you would like to submit a ticket you can do so at http://support.onrez.com. All deposits/withdrawls will reconcile as quickly our processors allow. Unfortunately, this could take several minutes to several hours. We understand this is an inconvenience and greatly appreciate your patience.

Have a Happy Holiday.

We are still working to resolve issues with in-world transfers via OnRez Wallets and Direct payment to Commerce Leader due to a recent LL code change. We appreciate your patience as we continue reconcile all pending deposits and apologize for the inconvenience during this high volume Holiday shopping time.

We are still experiencing issues with some deposits and transfers between Second Life and OnRez. If you have recently made a deposit to your OnRez Wallet or a Direct payment to Commerce Leader, but the funds have not appeared in your Shop.Onrez Account, be assured that we are working to correct these issues ASAP and appreciate your patience.

We are currently addressing an issue with incomplete $L transfers to/from Onrez. Our servers are in the process of resetting and reconciling these transactions.

If you have an issue with a recent $L transfer, please submit a help request at our support portal: http://support.onrez.com.

If you are using the CSI:NY branded OnRez viewer, and wish to change to the OnRez branding, there are a few ways to do so.

If you have not already upgraded your CSI:NY OnRez viewer to version 1.18.2.1.16, then simply download the latest OnRez viewer from http://viewer.onrez.com, and install over your existing viewer.

If you have already upgraded your CSI:NY OnRez viewer to version 1.18.1.16, then first locate your settings.xml file. On Windows XP, it is in: C:\Documents and Settings\[your user name]\Application Data\OnRez\users_settings. On Vista, it is in C:\Users\[your user name]\AppData\Roaming\OnRez\user_settings. On Mac, it is in [your home directory]/Library/Application Support/OnRez/user_settings. You can either remove your settings.xml file altogether, or edit the line that includes:

Brand value=”csiny”

to read

Brand value=”onrez”

And relaunch the viewer.

Enjoy!

Today we’re releasing an updated OnRez Viewer. This release marks a milestone as we are releasing an update to the original CSI branded Onrez Viewer and are also launching an OnRez branded Viewer. You can download the OnRez Viewer from the Viewer site. If you already have the CSI Viewer then you’ll be offered an update automatically, and it will retain the CSI branding.
Some notable changes in this version (detailed release notes here):

• We’ve added “The Loop” a web page to keep you up to date on new and cool things in Second Life
• Several exit-time crashes identified and fixed.
• CTRL-T keyboard shortcut restored; now brings up the IM History window (if there are any IMs in the history)

Thanks and Happy Holidays!
The OnRez Team

Please note the revised Holiday Schedule for the OnRez help desk:

Tues, Dec. 25th: No Support
Tues, Jan. 1st: No Support

All other dates will be coverage as usual. Mon-Fri 7am-8am and 2pm-3pm SLT. No Support on Sat & Sun.
Happy Holiday!

~Miss

The in-world support desk will be closed this afternoon (Mon 12/17) and will reopen tomorrow morning at 7am SLT.

In the meantime, should you have a problem with OnRez, please submit a trouble ticket via our Support Portal at http://support.onrez.com.

Thank you.

Revised schedule is here.

We will resume our normal support schedule on Wednesday, January 2nd. You can also submit help requests anytime via our support portal, located here: http://support.onrez.com

[Update, 3:15pm PST] Deliveries are running again! All purchases made during the grid outage should now be reconciled or voided.

[Update, 12:15pm PST] Deactivated dropboxes have been reactivated.

[Update, 12pm PST] Deliveries were mistakenly turned on before the grid came back up.

Buyers: If your purchase was marked as void, please wait before trying again. It’s possible the item was deactivated as part of this process and won’t be available immediately. If your purchase was marked as reconciled, you should receive it when you login to SL.

You can shop safely during the SL service outage! In order to make sure that no deliveries are lost due to any upgrades LL may be performing, we have temporarily disabled Shop OnRez deliveries while Second Life is unavailable.

You can shop normally and we will deliver your items when the grid returns. Your purchase delivery status will be ‘pending’ in your transaction history until we turn deliveries back on.

Please contact our support system if you have any questions!