Shop OnRez and the Second Life service outage

[Update, 3:15pm PST] Deliveries are running again! All purchases made during the grid outage should now be reconciled or voided.

[Update, 12:15pm PST] Deactivated dropboxes have been reactivated.

[Update, 12pm PST] Deliveries were mistakenly turned on before the grid came back up.

Sellers: You may have received an email about your dropbox being deactivated. We are looking into reactivating them.

Buyers: If your purchase was marked as void, please wait before trying again. It’s possible the item was deactivated as part of this process and won’t be available immediately. If your purchase was marked as reconciled, you should receive it when you login to SL.

You can shop safely during the SL service outage! In order to make sure that no deliveries are lost due to any upgrades LL may be performing, we have temporarily disabled Shop OnRez deliveries while Second Life is unavailable.

You can shop normally and we will deliver your items when the grid returns. Your purchase delivery status will be ‘pending’ in your transaction history until we turn deliveries back on.

Please contact our support system if you have any questions!

2 Responses to “Shop OnRez and the Second Life service outage”

  1. Salvia Homewood
    December 12th, 2007 20:48
    1

    My dropbox still hasn’t been reactivated since the errors of yesterday. Can anyone help me, please?

    Thanks!

    ~Salvia

  2. Jade Lily
    December 13th, 2007 13:14
    2

    Hi Salvia,

    I just checked your account, and it looks like your dropbox is active and delivering fine now. Let me know if you still need help! You can submit a help request here: http://support.onrez.com

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