Greetings!
I am happy to announce that we received a small update to Shop today and as a result you can now download your Transaction History in CSV Format!
Login to shop.onrez.com
Navigate to My Home> Transactions> Full Transaction History
You will notice the addition of the [Download CSV] option. Feel free to leave a comment and if you have any questions or need assistance please visit support.onrez.com
Update: Maintenance is complete!
Shop OnRez will be down for thirty minutes on Wednesday morning starting at 8 am EDT/5 am PDT for maintenance. The downtime will affect the website and in-world objects.
Greetings,
Please be advised that our Support Portal Service Provider will be performing system maintenance this Saturday April 26th from 9pm - 3am EDT (6pm- 12am SLT), which may cause some interruptions to our ticketing system as well.
Thank you!
I’d like to thank you all for your patience with our support portal over the last week. We are still receiving high volumes of support requests for failed withdrawals and are working to reconcile these transactions with priority.
If you have experienced any issues with Transactions using Shop.OnRez please submit a trouble ticket here: Support.OnRez.com. To help speed up the process of your ticket please be sure to include as much information as possible, such as the failed transaction’s data from your Account’s Transaction History.
We’ve been receiving a increased number of support requests for incomplete Withdrawals. Most likely caused by the instability of the Second Life Grid.
Please refer to the Official Second Life Blog for details on the Grid’s Status: http://blog.secondlife.com/
The OnRez Support Desk will be Closed on Wednesday, April 2nd. This includes our In-World Support Desk. We are sorry for any inconvenience this may cause and urge you to file a ticket with our support portal for any assistance needed during this time.
There has been a lot of activity on Linden Lab’s™ Blog regarding asset server issues and Failed Transfers lately.
Http://blog.secondlife.com
Please be mindful that these issues may also affect your OnRez shopping activities.
If you need assistance, please file a ticket to our support portal:
http://Support.OnRez.com
Hello!
Sorry for the short notice, but the in-world support desk will not be available this afternoon (Wed. 3/19 at 2pm SLT). Please submit a trouble ticket for any issues that arise at http://Support.OnRez.com
Thank you!
~Miss
Greetings All,
If you have filed a support ticket for any sort of missing transactions with OnRez (Withdrawls/Deposits/Deliveries) Please be advised that Linden Lab strongly recommends that you do no conduct any in world purchases or transfers.
You can find updates on this matter here: Second Life Blog
Once this is resolved I will process your tickets as they were received.
Thank you,
Kera
Hi All! We received some reports last week of issues renewing subscriptions in our Featured Listings and I am happy to report that we have squashed the bugs that were causing the troubles.
If you were having an issue manually renewing a Featured Listing Subscription - you should find things are working now. To renew your subscriptions - Logon to Shop.OnRez.com> Goto http://shop.onrez.com/user/featuredListings/ and select Renew under the Actions column.
If you have any questions or need further assistance, please feel free to IM me “Miss Sheep” or send in a trouble ticket - Support.OnRez.com
~Kera
