I’d like to thank you all for your patience with our support portal over the last week. We are still receiving high volumes of support requests for failed withdrawals and are working to reconcile these transactions with priority.

If you have experienced any issues with Transactions using Shop.OnRez please submit a trouble ticket here: Support.OnRez.com. To help speed up the process of your ticket please be sure to include as much information as possible, such as the failed transaction’s data from your Account’s Transaction History.

We’ve been receiving a increased number of support requests for incomplete Withdrawals. Most likely caused by the instability of the Second Life Grid.

Please refer to the Official Second Life Blog for details on the Grid’s Status: http://blog.secondlife.com/

The OnRez Support Desk will be Closed on Wednesday, April 2nd. This includes our In-World Support Desk. We are sorry for any inconvenience this may cause and urge you to file a ticket with our support portal for any assistance needed during this time.

http://Support.OnRez.com

There has been a lot of activity on Linden Lab’s™ Blog regarding asset server issues and Failed Transfers lately.

Http://blog.secondlife.com

Please be mindful that these issues may also affect your OnRez shopping activities.

If you need assistance, please file a ticket to our support portal:

http://Support.OnRez.com

Hello!

Sorry for the short notice, but the in-world support desk will not be available this afternoon (Wed. 3/19 at 2pm SLT). Please submit a trouble ticket for any issues that arise at http://Support.OnRez.com

Thank you!

~Miss

Greetings All,

If you have filed a support ticket for any sort of missing transactions with OnRez (Withdrawls/Deposits/Deliveries) Please be advised that Linden Lab strongly recommends that you do no conduct any in world purchases or transfers.

You can find updates on this matter here: Second Life Blog

Once this is resolved I will process your tickets as they were received.

Thank you,
Kera

Hi All! We received some reports last week of issues renewing subscriptions in our Featured Listings and I am happy to report that we have squashed the bugs that were causing the troubles.

If you were having an issue manually renewing a Featured Listing Subscription - you should find things are working now. To renew your subscriptions - Logon to Shop.OnRez.com> Goto http://shop.onrez.com/user/featuredListings/ and select Renew under the Actions column.

If you have any questions or need further assistance, please feel free to IM me “Miss Sheep” or send in a trouble ticket - Support.OnRez.com

~Kera

10am EST: The site is back up!

9am EST: Maintenance is still underway, the site may be down for up to another hour. Check back here for further updates.

8am EST: Shop OnRez is currently down to complete yesterday’s maintenance. The site should be back up shortly. Thank you once again for your patience. We apologize for the inconvenience.

9am EST: Shop OnRez is back up!

8am EST: Shop OnRez is currently down for maintenance. We expect to return service within the hour. We apologize for the inconvenience!

Please be advised that the afternoon support hours for this Thursday, Feb 28th & Friday, Feb 29th have been rescheduled from 2-3pm SLT to 4-5pm SLT.

Additionally, only the morning Session on Setting up Shop.OnRez will be held this week from 8-9am SLT. Sorry for any inconvenience in these schedule changes.

If you need assistance during these times, please IM Miss Sheep or submit a Support Ticket here:  http://support.onrez.com/ics/support/default.asp?deptID=5348