Greetings,
Please be advised that our Support Portal Service Provider will be performing system maintenance this Saturday April 26th from 9pm - 3am EDT (6pm- 12am SLT), which may cause some interruptions to our ticketing system as well.
Thank you!
Last Month The Relay for Life - Clothing Fair was held in Second Life. Many Clothing Designers participated by either donating their profits from the fair to the charity or offering an exclusive design with those profits donated.
Many of our merchants may not be aware of the advantages of Spilt Profits for such charitable events, so I thought I would provide a little information on this Feature and how it can be utilized.
I’ve added a tutorial to our Knowledge Base, which is located [here]. It will take you step by step through the process of setting up Spilt Profits.
In the event you’d wish to enable your sales to donate all profits or a percentage of the sale, the Split Profit Feature can be easily implemented to do so on any or all of your listings.
Please let me know if you have any questions on this topic by posting a comment or you can reach me via an in-world IM to “Miss Sheep”.
I’d like to thank you all for your patience with our support portal over the last week. We are still receiving high volumes of support requests for failed withdrawals and are working to reconcile these transactions with priority.
If you have experienced any issues with Transactions using Shop.OnRez please submit a trouble ticket here: Support.OnRez.com. To help speed up the process of your ticket please be sure to include as much information as possible, such as the failed transaction’s data from your Account’s Transaction History.
We’ve been receiving a increased number of support requests for incomplete Withdrawals. Most likely caused by the instability of the Second Life Grid.
Please refer to the Official Second Life Blog for details on the Grid’s Status: http://blog.secondlife.com/
The OnRez Support Desk will be Closed on Wednesday, April 2nd. This includes our In-World Support Desk. We are sorry for any inconvenience this may cause and urge you to file a ticket with our support portal for any assistance needed during this time.
There has been a lot of activity on Linden Lab’s™ Blog regarding asset server issues and Failed Transfers lately.
Http://blog.secondlife.com
Please be mindful that these issues may also affect your OnRez shopping activities.
If you need assistance, please file a ticket to our support portal:
http://Support.OnRez.com
Hello!
Sorry for the short notice, but the in-world support desk will not be available this afternoon (Wed. 3/19 at 2pm SLT). Please submit a trouble ticket for any issues that arise at http://Support.OnRez.com
Thank you!
~Miss
Greetings All,
If you have filed a support ticket for any sort of missing transactions with OnRez (Withdrawls/Deposits/Deliveries) Please be advised that Linden Lab strongly recommends that you do no conduct any in world purchases or transfers.
You can find updates on this matter here: Second Life Blog
Once this is resolved I will process your tickets as they were received.
Thank you,
Kera
Hi All! We received some reports last week of issues renewing subscriptions in our Featured Listings and I am happy to report that we have squashed the bugs that were causing the troubles.
If you were having an issue manually renewing a Featured Listing Subscription - you should find things are working now. To renew your subscriptions - Logon to Shop.OnRez.com> Goto http://shop.onrez.com/user/featuredListings/ and select Renew under the Actions column.
If you have any questions or need further assistance, please feel free to IM me “Miss Sheep” or send in a trouble ticket - Support.OnRez.com
~Kera
Please be advised that the afternoon support hours for this Thursday, Feb 28th & Friday, Feb 29th have been rescheduled from 2-3pm SLT to 4-5pm SLT.
Additionally, only the morning Session on Setting up Shop.OnRez will be held this week from 8-9am SLT. Sorry for any inconvenience in these schedule changes.
If you need assistance during these times, please IM Miss Sheep or submit a Support Ticket here: http://support.onrez.com/ics/support/default.asp?deptID=5348
