We’ve been receiving a increased number of support requests for incomplete Withdrawals. Most likely caused by the instability of the Second Life Grid.
Please refer to the Official Second Life Blog for details on the Grid’s Status: http://blog.secondlife.com/
The OnRez Support Desk will be Closed on Wednesday, April 2nd. This includes our In-World Support Desk. We are sorry for any inconvenience this may cause and urge you to file a ticket with our support portal for any assistance needed during this time.
There has been a lot of activity on Linden Lab’s™ Blog regarding asset server issues and Failed Transfers lately.
Http://blog.secondlife.com
Please be mindful that these issues may also affect your OnRez shopping activities.
If you need assistance, please file a ticket to our support portal:
http://Support.OnRez.com
Hello!
Sorry for the short notice, but the in-world support desk will not be available this afternoon (Wed. 3/19 at 2pm SLT). Please submit a trouble ticket for any issues that arise at http://Support.OnRez.com
Thank you!
~Miss
Greetings All,
If you have filed a support ticket for any sort of missing transactions with OnRez (Withdrawls/Deposits/Deliveries) Please be advised that Linden Lab strongly recommends that you do no conduct any in world purchases or transfers.
You can find updates on this matter here: Second Life Blog
Once this is resolved I will process your tickets as they were received.
Thank you,
Kera
Hi All! We received some reports last week of issues renewing subscriptions in our Featured Listings and I am happy to report that we have squashed the bugs that were causing the troubles.
If you were having an issue manually renewing a Featured Listing Subscription - you should find things are working now. To renew your subscriptions - Logon to Shop.OnRez.com> Goto http://shop.onrez.com/user/featuredListings/ and select Renew under the Actions column.
If you have any questions or need further assistance, please feel free to IM me “Miss Sheep” or send in a trouble ticket - Support.OnRez.com
~Kera
Please be advised that the afternoon support hours for this Thursday, Feb 28th & Friday, Feb 29th have been rescheduled from 2-3pm SLT to 4-5pm SLT.
Additionally, only the morning Session on Setting up Shop.OnRez will be held this week from 8-9am SLT. Sorry for any inconvenience in these schedule changes.
If you need assistance during these times, please IM Miss Sheep or submit a Support Ticket here: http://support.onrez.com/ics/support/default.asp?deptID=5348
If you are a merchant looking to expand your shop then stop by OnRez Island and find out about our Free Merchant Services.
On Thursdays from 8am-9am and 4pm-5pm SLT we will be holding introductory classes to selling on Shop.Onrez.
This sessions will cover:
- Registering for an Account
- Setting up and loading a Dropbox
- Editing your Item Listings
- Promoting your Shop.OnRez Storefront
Registering for an account at Shop.OnRez before hand is advised but not required and you will be provided all the items needed to get started. We do recommend that you bring at least one item to be listed in your Storefront.
If you have any questions please IM TheDiva Rockin or Miss Sheep.
Teleport there: http://slurl.com/secondlife/OnRez/92/149/22
This morning we experienced an outtage on the server in which all of Shop.OnRez’s Images are loaded and stored. This may have caused you some troubles if you were uploading any images to your listings.
The issue is now resolved, but you may need to go back and upload your images again.
If you have any questions please contact Miss Sheep via in-world IM, or you can submit a trouble ticket through http://support.onrez.com.
The recent rolling restart has affected a number of Second Life functions that are relevant to Shop OnRez.
Please submit a trouble ticket if you have any questions about these issues!
