The recent rolling restart has affected a number of Second Life functions that are relevant to Shop OnRez.

• llEscapeURL no longer escapes all characters correctly. In particular, if you have a ‘&’ or ‘+’ in your item name, the information will not be submitted properly to Shop. Likewise, if you have those characters in your vendor pack names, your vendor may not load the pack correctly. Purchases of items already listed on Shop with these characters will still work! There is a JIRA ticket open about this issue and we hope it will be resolved soon.
• Object names are now limited to 63 characters and object descriptions are limited to 127 characters. (link)

Please submit a trouble ticket if you have any questions about these issues!

Hello!

Due to a change in my Wed. morning commutes, I need to change the morning in-world support hours from 7am to 9am SLT. This will apply to Wed. only and ongoing till otherwise posted.

Thanks!

Kera / Miss Sheep

The afternoon support @ OnRez Island from 2-3pm SLT is canceled for today, Friday Jan 11th. If you need assistance, please visit our support portal at http://support.onrez.com to submit a ticket.

Thanks!

Due to Second Life’s scheduled down time by Linden Labs on Wed. Jan 9th, there will be no morning support at OnRez Island.

Afternoon support will be available from 2pm-3pm SLT. If you need assistance, please visit our support portal at http://support.onrez.com to submit a ticket.

We have resolved the issue, which was interfering with our in-world transaction processes over the weekend, but are still experiencing delays in $L transfers due to the high volume of Holiday Shopping.

If you would like to submit a ticket you can do so at http://support.onrez.com. All deposits/withdrawls will reconcile as quickly our processors allow. Unfortunately, this could take several minutes to several hours. We understand this is an inconvenience and greatly appreciate your patience.

Have a Happy Holiday.

We are still experiencing issues with some deposits and transfers between Second Life and OnRez. If you have recently made a deposit to your OnRez Wallet or a Direct payment to Commerce Leader, but the funds have not appeared in your Shop.Onrez Account, be assured that we are working to correct these issues ASAP and appreciate your patience.

We are currently addressing an issue with incomplete $L transfers to/from Onrez. Our servers are in the process of resetting and reconciling these transactions.

If you have an issue with a recent $L transfer, please submit a help request at our support portal: http://support.onrez.com.

Please note the revised Holiday Schedule for the OnRez help desk:

Tues, Dec. 25th: No Support
Tues, Jan. 1st: No Support

All other dates will be coverage as usual. Mon-Fri 7am-8am and 2pm-3pm SLT. No Support on Sat & Sun.
Happy Holiday!

~Miss

The in-world support desk will be closed this afternoon (Mon 12/17) and will reopen tomorrow morning at 7am SLT.

In the meantime, should you have a problem with OnRez, please submit a trouble ticket via our Support Portal at http://support.onrez.com.

Thank you.

Revised schedule is here.

We will resume our normal support schedule on Wednesday, January 2nd. You can also submit help requests anytime via our support portal, located here: http://support.onrez.com