Greetings!

I am happy to announce that we received a small update to Shop today and as a result you can now download your Transaction History in CSV Format!

Login to shop.onrez.com

Navigate to My Home>  Transactions> Full Transaction History

You will notice the addition of the [Download CSV] option. Feel free to leave a comment and if you have any questions or need assistance please visit support.onrez.com

Greetings,

Please be advised that our Support Portal Service Provider will be performing system maintenance this Saturday April 26th from 9pm - 3am EDT (6pm- 12am SLT), which may cause some interruptions to our ticketing system as well.

Thank you!

Please be advised that I will be out of the office on Friday, April 18th and the in-world Support Desk will be closed. If you need assistance please file a trouble ticket in our support center - http://support.onrez.com

I will be traveling with limited access to email this weekend and appreciate your patience while waiting for a resolution.

Regards,

Kera

Last Month The Relay for Life - Clothing Fair was held in Second Life. Many Clothing Designers participated by either donating  their profits from the fair to the charity or offering an exclusive design with those profits donated.
Many of our merchants may not be aware of the advantages of Spilt Profits for such charitable events, so I thought I would provide a little information on this Feature and how it can be utilized.

I’ve added a tutorial to our Knowledge Base, which is located [here]. It will take you step by step through the process of setting up Spilt Profits.

In the event you’d wish to enable your sales to donate all profits or a percentage of the sale, the Split Profit Feature can be easily implemented to do so on any or all of your listings.
Please let me know if you have any questions on this topic by posting a comment or you can reach me via an in-world IM to “Miss Sheep”.

Shop OnRez will be down for an hour Friday (3/21) morning from 8 am to 9 am. This down time affects the website and in-world objects like dropboxes and vendors. We apologize for the inconvenience.

This Thursday, 3/6/2008 from 8-9am EST, Shop OnRez will be going down for approximately 1 hour for database upgrades. During the outage, the website will be unavailable. In-world objects will have limited functionality. Vendors will be able to display items, but purchases will be disabled and payments will be automatically refunded. Dropboxes will be unable to submit changes.

We apologize for the inconvenience. If you have any questions, please let us know at support.onrez.com.

Please be advised that the afternoon support hours for this Thursday, Feb 28th & Friday, Feb 29th have been rescheduled from 2-3pm SLT to 4-5pm SLT.

Additionally, only the morning Session on Setting up Shop.OnRez will be held this week from 8-9am SLT. Sorry for any inconvenience in these schedule changes.

If you need assistance during these times, please IM Miss Sheep or submit a Support Ticket here:  http://support.onrez.com/ics/support/default.asp?deptID=5348

Shop OnRez now has featured listings, which allow sellers to promote their items at the top of keyword search results, at the top of category browsing, even on the Shop OnRez homepage! Sellers may also decorate their items with colorful borders to improve visibility.

When browsing or searching, featured listings will appear before all non-featured listings. They are rotated so that featured items all have equal opportunity to be the very top listing. We currently have listed some Shop OnRez items for demonstration purposes.

Featured listings options:

• Category Placement, L$100 for 2 weeks
  Featured items are shown at the top of the results for the item’s category when results are sorted by Top Matches (the default).
• Keyword Placement, L$100 for 2 weeks
  Featured items are show at the of search results for purchased keywords. Keywords are selected from an item’s tags.
• Homepage Placement, L$500 for 2 weeks
  Featured items are shown on the front page of Shop OnRez. Listings are rotated so all featured items have equal opportunity to be displayed on the homepage.
• Decorated Listings, L$20 for 2 weeks
  Decorations add a colorful border to a listing to attract attention. They do not affect the order in which an item is displayed.

To purchase featured listings, edit your items as normal and use the 2 new tabs: “[$] Listing Placement” and “[$] Decorate Listing”. Details about your listing’s performance are available from My Home->Seller Tools->My Featured and Decorated Listings.

Let us know what you think of the new system at http://support.onrez.com.

We have resolved the issue, which was interfering with our in-world transaction processes over the weekend, but are still experiencing delays in $L transfers due to the high volume of Holiday Shopping.

If you would like to submit a ticket you can do so at http://support.onrez.com. All deposits/withdrawls will reconcile as quickly our processors allow. Unfortunately, this could take several minutes to several hours. We understand this is an inconvenience and greatly appreciate your patience.

Have a Happy Holiday.

We are still working to resolve issues with in-world transfers via OnRez Wallets and Direct payment to Commerce Leader due to a recent LL code change. We appreciate your patience as we continue reconcile all pending deposits and apologize for the inconvenience during this high volume Holiday shopping time.