OnRez Blog http://blog.onrez.com announcements, tips, and customer support for onrez.com Tue, 13 May 2008 20:54:54 +0000 http://wordpress.org/?v=2.0.9 en Transaction History Now Available as CSV http://blog.onrez.com/2008/05/09/transaction-history-now-available-as-csv/ http://blog.onrez.com/2008/05/09/transaction-history-now-available-as-csv/#comments Fri, 09 May 2008 23:00:03 +0000 Miss Sheep Uncategorized Announcements Shop http://blog.onrez.com/2008/05/09/transaction-history-now-available-as-csv/   Transactions> Full Transaction History You will notice the addition of the [Download CSV] option. Feel free to leave a comment and if you [...]]]> Greetings!

I am happy to announce that we received a small update to Shop today and as a result you can now download your Transaction History in CSV Format!

Login to shop.onrez.com

Navigate to My Home>  Transactions> Full Transaction History

You will notice the addition of the [Download CSV] option. Feel free to leave a comment and if you have any questions or need assistance please visit support.onrez.com

]]> http://blog.onrez.com/2008/05/09/transaction-history-now-available-as-csv/feed/ COMPLETE: Downtime Wednesday, 4/30, at 8 am EDT http://blog.onrez.com/2008/04/29/downtime-wednesday-430-at-8-am-edt/ http://blog.onrez.com/2008/04/29/downtime-wednesday-430-at-8-am-edt/#comments Tue, 29 Apr 2008 20:39:26 +0000 Becky Carella (Digi Vox) Announcements Shop http://blog.onrez.com/2008/04/29/downtime-wednesday-430-at-8-am-edt/ Update: Maintenance is complete!

Shop OnRez will be down for thirty minutes on Wednesday morning starting at 8 am EDT/5 am PDT for maintenance. The downtime will affect the website and in-world objects.

]]> http://blog.onrez.com/2008/04/29/downtime-wednesday-430-at-8-am-edt/feed/ Support Center Maintenance http://blog.onrez.com/2008/04/23/support-center-maintenance/ http://blog.onrez.com/2008/04/23/support-center-maintenance/#comments Wed, 23 Apr 2008 15:08:01 +0000 Miss Sheep Uncategorized Support Announcements http://blog.onrez.com/2008/04/23/support-center-maintenance/ Greetings,

Please be advised that our Support Portal Service Provider will be performing system maintenance this Saturday April 26th from 9pm - 3am EDT (6pm- 12am SLT), which may cause some interruptions to our ticketing system as well.

Thank you!

]]> http://blog.onrez.com/2008/04/23/support-center-maintenance/feed/ Support Desk Closed Fri 4/18 http://blog.onrez.com/2008/04/17/support-desk-closed-fri-418/ http://blog.onrez.com/2008/04/17/support-desk-closed-fri-418/#comments Fri, 18 Apr 2008 02:52:57 +0000 Miss Sheep Uncategorized http://blog.onrez.com/2008/04/17/support-desk-closed-fri-418/ Please be advised that I will be out of the office on Friday, April 18th and the in-world Support Desk will be closed. If you need assistance please file a trouble ticket in our support center - http://support.onrez.com

I will be traveling with limited access to email this weekend and appreciate your patience while waiting for a resolution.

Regards,

Kera

]]> http://blog.onrez.com/2008/04/17/support-desk-closed-fri-418/feed/ Tutorial: Splitting Profits for Charitable Donations http://blog.onrez.com/2008/04/15/tutorial-splitting-profits-for-charitable-donations/ http://blog.onrez.com/2008/04/15/tutorial-splitting-profits-for-charitable-donations/#comments Wed, 16 Apr 2008 05:05:54 +0000 Miss Sheep Uncategorized Support Tips Shop http://blog.onrez.com/2008/04/15/tutorial-splitting-profits-for-charitable-donations/ Last Month The Relay for Life - Clothing Fair was held in Second Life. Many Clothing Designers participated by either donating  their profits from the fair to the charity or offering an exclusive design with those profits donated.
Many of our merchants may not be aware of the advantages of Spilt Profits for such charitable events, so I thought I would provide a little information on this Feature and how it can be utilized.

I’ve added a tutorial to our Knowledge Base, which is located [here]. It will take you step by step through the process of setting up Spilt Profits.

In the event you’d wish to enable your sales to donate all profits or a percentage of the sale, the Split Profit Feature can be easily implemented to do so on any or all of your listings.
Please let me know if you have any questions on this topic by posting a comment or you can reach me via an in-world IM to “Miss Sheep”.

]]> http://blog.onrez.com/2008/04/15/tutorial-splitting-profits-for-charitable-donations/feed/ Status: Withdrawal Issues http://blog.onrez.com/2008/04/08/status-withdrawal-issues/ http://blog.onrez.com/2008/04/08/status-withdrawal-issues/#comments Tue, 08 Apr 2008 22:52:24 +0000 Miss Sheep Support Announcements Shop http://blog.onrez.com/2008/04/08/status-withdrawal-issues/ I’d like to thank you all for your patience with our support portal over the last week. We are still receiving high volumes of support requests for failed withdrawals and are working to reconcile these transactions with priority.

If you have experienced any issues with Transactions using Shop.OnRez please submit a trouble ticket here: Support.OnRez.com. To help speed up the process of your ticket please be sure to include as much information as possible, such as the failed transaction’s data from your Account’s Transaction History.

]]> http://blog.onrez.com/2008/04/08/status-withdrawal-issues/feed/ Withdrawal Issues http://blog.onrez.com/2008/04/06/withdrawl-issues/ http://blog.onrez.com/2008/04/06/withdrawl-issues/#comments Mon, 07 Apr 2008 00:02:11 +0000 Miss Sheep Support Announcements Shop http://blog.onrez.com/2008/04/06/withdrawl-issues/ We’ve been receiving a increased number of support requests for incomplete Withdrawals. Most likely caused by the instability of the Second Life Grid.

Please refer to the Official Second Life Blog for details on the Grid’s Status: http://blog.secondlife.com/

]]> http://blog.onrez.com/2008/04/06/withdrawl-issues/feed/ Support Closed - Wed 4/2 http://blog.onrez.com/2008/04/01/support-closed-wed-42/ http://blog.onrez.com/2008/04/01/support-closed-wed-42/#comments Tue, 01 Apr 2008 14:52:44 +0000 Miss Sheep Support Announcements http://blog.onrez.com/2008/04/01/support-closed-wed-42/ The OnRez Support Desk will be Closed on Wednesday, April 2nd. This includes our In-World Support Desk. We are sorry for any inconvenience this may cause and urge you to file a ticket with our support portal for any assistance needed during this time.

http://Support.OnRez.com

]]> http://blog.onrez.com/2008/04/01/support-closed-wed-42/feed/ Grid Issues: Beware! http://blog.onrez.com/2008/03/29/grid-issues-beware/ http://blog.onrez.com/2008/03/29/grid-issues-beware/#comments Sat, 29 Mar 2008 07:11:56 +0000 Miss Sheep Support Announcements Shop http://blog.onrez.com/2008/03/29/grid-issues-beware/ There has been a lot of activity on Linden Lab’s™ Blog regarding asset server issues and Failed Transfers lately.

Http://blog.secondlife.com

Please be mindful that these issues may also affect your OnRez shopping activities.

If you need assistance, please file a ticket to our support portal:

http://Support.OnRez.com

]]> http://blog.onrez.com/2008/03/29/grid-issues-beware/feed/ Scheduled Maintenance for Shop OnRez http://blog.onrez.com/2008/03/19/scheduled-maintenance-for-shop-onrez/ http://blog.onrez.com/2008/03/19/scheduled-maintenance-for-shop-onrez/#comments Thu, 20 Mar 2008 01:45:20 +0000 Becky Carella (Digi Vox) Uncategorized http://blog.onrez.com/2008/03/19/scheduled-maintenance-for-shop-onrez/ Shop OnRez will be down for an hour Friday (3/21) morning from 8 am to 9 am. This down time affects the website and in-world objects like dropboxes and vendors. We apologize for the inconvenience.

]]> http://blog.onrez.com/2008/03/19/scheduled-maintenance-for-shop-onrez/feed/