http://blog.onrez.com announcements, tips, and customer support for onrez.com Fri, 09 May 2008 23:00:03 +0000 http://backend.userland.com/rss092 en Greetings! I am happy to announce that we received a small update to Shop today and as a result you can now download your Transaction History in CSV Format! Login to shop.onrez.com Navigate to My Home>  Transactions> Full Transaction History You will notice the addition of the [Download CSV] option. Feel free to leave ... http://blog.onrez.com/2008/05/09/transaction-history-now-available-as-csv/ Update: Maintenance is complete! Shop OnRez will be down for thirty minutes on Wednesday morning starting at 8 am EDT/5 am PDT for maintenance. The downtime will affect the website and in-world objects. http://blog.onrez.com/2008/04/29/downtime-wednesday-430-at-8-am-edt/ Greetings, Please be advised that our Support Portal Service Provider will be performing system maintenance this Saturday April 26th from 9pm - 3am EDT (6pm- 12am SLT), which may cause some interruptions to our ticketing system as well. Thank you! http://blog.onrez.com/2008/04/23/support-center-maintenance/ Please be advised that I will be out of the office on Friday, April 18th and the in-world Support Desk will be closed. If you need assistance please file a trouble ticket in our support center - http://support.onrez.com I will be traveling with limited access to email this weekend and ... http://blog.onrez.com/2008/04/17/support-desk-closed-fri-418/ Last Month The Relay for Life - Clothing Fair was held in Second Life. Many Clothing Designers participated by either donating  their profits from the fair to the charity or offering an exclusive design with those profits donated. Many of our merchants may not be aware of the advantages of Spilt ... http://blog.onrez.com/2008/04/15/tutorial-splitting-profits-for-charitable-donations/ I'd like to thank you all for your patience with our support portal over the last week. We are still receiving high volumes of support requests for failed withdrawals and are working to reconcile these transactions with priority. If you have experienced any issues with Transactions using Shop.OnRez please submit a ... http://blog.onrez.com/2008/04/08/status-withdrawal-issues/ We've been receiving a increased number of support requests for incomplete Withdrawals. Most likely caused by the instability of the Second Life Grid. Please refer to the Official Second Life Blog for details on the Grid's Status: http://blog.secondlife.com/ http://blog.onrez.com/2008/04/06/withdrawl-issues/ The OnRez Support Desk will be Closed on Wednesday, April 2nd. This includes our In-World Support Desk. We are sorry for any inconvenience this may cause and urge you to file a ticket with our support portal for any assistance needed during this time. http://Support.OnRez.com http://blog.onrez.com/2008/04/01/support-closed-wed-42/ There has been a lot of activity on Linden Lab's™ Blog regarding asset server issues and Failed Transfers lately. Http://blog.secondlife.com Please be mindful that these issues may also affect your OnRez shopping activities. If you need assistance, please file a ticket to our support portal: http://Support.OnRez.com http://blog.onrez.com/2008/03/29/grid-issues-beware/ Shop OnRez will be down for an hour Friday (3/21) morning from 8 am to 9 am. This down time affects the website and in-world objects like dropboxes and vendors. We apologize for the inconvenience. http://blog.onrez.com/2008/03/19/scheduled-maintenance-for-shop-onrez/